One Zero Communications' Policy on Information Privacy
Vita Group consists of Vita Group Limited (ABN 62 113 178 519) and its controlled entities – including, Fone Zone (which trades as various Telstra Licenced Stores, Telstra Business Centres, and Vita Enterprise Solutions), One Zero, Next Byte, iConcierge, Camelon IT and Sprout Accessories (Vita Group).
Vita Group is committed to respecting your privacy. Vita Group entities are bound by the Australian Privacy Principles in the Privacy Act 1988 (Cth) (the Privacy Act) as well as other applicable laws protecting privacy. Where appropriate, Vita Group will handle personal information relying on the
employee records exemption and the related bodies corporate exemption in the Privacy Act.
If you have a particular concern or question about the contents of this policy or about your personal information held by us, please contact our Privacy Officer:
Post: P.O. Box 218, Albion QLD 4006
Phone 07 3868 6000
Vita Group collects the personal information it needs to provide services and information to customers and for its business operations. The personal
information collected by some Vita Group entities is used and disclosed for the purposes of providing online shopping facilities and interactive websites, which allow you to interact and share information with others. If you choose not to provide certain personal information to us, we may not be able to provide you with the services you require.
Generally, if appropriate, we will tell you why we are collecting personal information and how we plan to use it or these things will be obvious when we collect the information.
The following are the main types of personal information collected by Vita Group and the main purposes for which they are collected:
To provide and improve services and products
Vita Group may collect information about you such as your name and contact details, billing information, financial information (including transaction and credit or debit card details or in relation to the provision of credit) and about your use of our services and products. This information may be used to supply our services and products, collect information about usage of our services and to provide you with further information about our services and products.
To assist with your queries
You may also choose to provide us with your name or other contact details when you call us by phone or write to us or contact us by using our websites so that we can respond to your requests for our services or for other information about our products and services or to your queries. For example, when you make an enquiry using a Vita Group owned website, you will be asked to provide your name, email address, telephone number and other contact information.
As part of our general business operations
Vita Group also collects personal information about individuals who are, or are employed or engaged by, our suppliers (including third party service providers and content providers), dealers, related companies, agents and corporate customers.
Employees and contractors and job applicants
Using your Information
We generally hold, use and disclose your personal information for the purposes for which it was collected, in order to provide our services and products to you (including as described above), or otherwise as required or authorised by law. For example, when you send us a query, we will use your personal information for the purposes for which you provided it. We also use your information for internal purposes, like charging, billing, internal research and development, and maintaining and developing our business systems and infrastructure.
When we collect personal information, we may also use that information for promotional or marketing purposes, for example, to provide you with information about products, services or other information that may be of interest to you. If we send you any form of electronic mail, including email and SMS, we will give you the option of not receiving further communications.
If you want to opt out of any future marketing communications, you may do so by calling, emailing or mailing ‘Marketing Opt Out’ via the options provided in the message, or to our Privacy Officer through the contact details given above.
Disclosing personal information
For the purposes we have described, we may disclose your personal information:
to any of our related companies;
to our suppliers (including service and content providers), contractors, service providers, professional advisors, dealers and agents;
to mailing houses and research consultants;
to government agencies or individuals appointed by a government responsible for the investigation and resolution of disputes or complaints concerning your use of our services and products;
to anyone to whom our assets or business (or any part of it) is transferred or sold or offered to be transferred or sold;
where you have otherwise consented; or
as otherwise required or authorised by law.
Vita Group does not sell email, telephone or fax numbers or other personal information to any other entity.
Vita Group will not have an obligation under Australian privacy law and is not required to ensure that overseas recipients handle your personal information in compliance with Australian privacy law;
Vita Group will not be accountable for any breaches by the overseas recipient;
you will not be able to seek redress under the Privacy Act for any breaches;
you may not be able to seek redress in the overseas jurisdiction; and
the overseas recipient may be subject to foreign laws that could compel the disclosure of personal information to a third party, such as an overseas authority.
We have taken and will continue to take reasonable steps to protect your personal information from misuse, interference, loss and from any unauthorised access, modification or disclosure. We remind you, however, that the internet is not a secure environment and although all care is taken, we cannot guarantee the security of information you provide to us via electronic means.
Links to other sites
Cookies and IP address tracking
Vita Group’s websites may use system cookies. A “system cookie” is a small amount of information stored on a user’s computer by our web site server. The “system cookie” identifies the user’s browser. If for any reason you wish not
to take advantage of system cookies, you may have your browser not accept them, although this may disable or render unusable some of the features of Vita Group’s websites. “System cookies” can be disabled by the user going to the preferences or options menus in their browser.
This information is used to analyse the way in which people utilise the website enabling us to improve our services. In some cases, the cookies we use may collect personal information about you. We will treat this information in the same way as other personal information we collect about you.
When using a Vita Group website, your IP address may be used to help diagnose problems with our servers, to administer the website or to help identify you and/or your purchase orders. Vita Group may also share information about you, gathered from your contact information, for the purposes of gathering certain demographic information about visitors to our websites.
Some Vita Group websites are directed to persons over the age of 18. With respect to those websites, Vita Group does not knowingly collect personal information from anyone younger than this.
Access and Correction and complaints handling
You have a right to, and we will provide you with, access to most personal information that we have about you. In some circumstances it may not be possible to provide you with all of your personal information. Where this is the case, we will tell you why.
When you request access, we may need to take measures to verify your identity. If you think that any personal information we hold about you is inaccurate, please contact our Privacy Officer (contact details above) and we will take reasonable steps to ensure that it is corrected.
If you have any feedback, suggestions or questions, please contact us through the Vita Group website.
Last updated November 2014.